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Distance Sales Agreement

ARTICLE 1 – PARTIES
SELLER: OUYA SEYAHAT ACENTASI DANISMANLIK VE TİCARET LİMİTED ŞİRKETİ
Address: Yenidoğan Mh. Demirkapı Cd. Cumhuriyet İş Merkezi Blok no:34/36 İç Kapı No:1B10 Bayrampaşa-İSTANBUL


BUYER: The Customer

ARTICLE 2 – SUBJECT
This agreement governs the sale and delivery of goods/services ordered electronically by the Buyer via the Seller’s platform (https://www.iyzico.com/), in compliance with Turkish Consumer Protection Law No. 4077 and the Regulation on Distance Contracts. The Buyer confirms they have reviewed all preliminary details—including product features, pricing, payment, delivery, and withdrawal rights—prior to order confirmation.

ARTICLE 3 – EFFECTIVE DATE
Executed by the Seller in advance, this agreement is formally accepted by the Buyer on [Date]. A copy will be emailed to the Buyer.

ARTICLE 4 – DELIVERY
Goods/services will be delivered to the address the Buyer specifies. Delivery timelines and conditions are as stated in Article 5.

ARTICLE 5 – DELIVERY TERMS & COSTS

  • Delivery costs are the Buyer’s responsibility, unless waived by the Seller under specific promotions.

  • Delivery occurs after full payment confirmation and subject to stock availability, within 30 days of order (extendable by 10 days with written notice).

  • The Seller is released from delivery obligations if payment is not verified.

ARTICLE 6 – BUYER OBLIGATIONS

  • Inspect goods upon delivery; do not accept damaged items.

  • Preserve goods properly if withdrawal is intended.

  • Return goods at own expense within 3 days if payment is invalidated by the bank.

ARTICLE 7 – SELLER OBLIGATIONS

  • Deliver goods as described, with applicable warranties/manuals.

  • Not liable if a third-party recipient refuses delivery.

  • Process refunds within 10 days of withdrawal notice and arrange returns within 20 days.

  • Notify Buyer and refund prepaid amounts if delivery becomes impossible.

ARTICLE 8 – GOODS/SERVICES DESCRIPTION
Product details (type, quantity, brand, color, price) are specified on the product page and invoice, which form part of this agreement.

ARTICLE 9 – PRICE
The total price, inclusive of taxes, is provided in the order confirmation email and invoice.

ARTICLE 10 – INSTALLMENT TERMS
If installments apply, the total payable amount is detailed in the emailed invoice.

ARTICLE 11 – INTEREST
Annual interest shall not exceed the official rate or 30%. The Buyer remains bound by their credit agreement with the issuing bank.

ARTICLE 12 – DOWN PAYMENT
The down payment (if any) is indicated in the invoice.

ARTICLE 13 – PAYMENT SCHEDULE
Installment plans selected during checkout apply. The Buyer must adhere to their bank’s terms.

ARTICLE 14 – RIGHT OF WITHDRAWAL
The Buyer may withdraw within 7 days of delivery by notifying Seller customer service. Goods must be unused, with invoice returned. Refunds are processed within 7 days of withdrawal notice.

ARTICLE 15 – NON-RETURNABLE ITEMS
Personalized, perishable, single-use, or hygiene-sensitive goods, plus opened software/media, are non-returnable.

ARTICLE 16 – DEFAULT
Buyer defaults on payment may incur bank penalties and interest. The Buyer is liable for related damages and legal costs.

ARTICLE 17 – DISPUTE RESOLUTION
Consumer Arbitration Boards handle disputes up to the Ministry of Trade’s threshold; Consumer Courts or Civil Courts of First Instance address higher claims.